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Meet Our Staff

Some of the people you will meet at CSL


Ismara Antunes (Principal)

A warm welcome to CSL

I founded City School of Languages in 2006. CSL is an independent English language school, located in the heart of South Wales. Academic excellence is essential to us and our mission is to deliver a professional and personal service to our students. We are pleased to be accredited by a number of accreditation bodies.

Our courses are designed and delivered to develop effective reading, writing and listening skills through understanding grammar, development of vocabulary and pronunciation. This will give you the confidence you need to speak English naturally. Feeling relaxed and confident is important when learning another language, and this is part of our philosophy at CSL.

Moving to a new place to learn English can be a daunting prospect: our management staff and experienced teachers create a welcoming and friendly environment, giving you the opportunity to meet people from all over the world whilst practising your English. I hope I have given you some insight into life at City School of Languages.

We are situated in a beautiful art-deco building and I highly recommend that you come and visit us. I look forward to welcoming you to City School of Languages as one of our students.

Neil Harris (Vice Principal)

I joined City School of Languages in July 2016 as the Vice-Principal and have worked in English language teaching for nearly twenty five years, in private language schools and UK universities. I grew up near London and moved to Wales in 2009. I have always had a passion for language learning and different cultures so my work has allowed me to turn my hobby into a career. I am a fluent Italian speaker and also speak French and some Spanish.

My job at City School of Languages is to support the Principal in all aspects of the business and in particular to manage the academic and admin teams. I am lucky to work with a great group of people, all of whom work really hard to make your stay at the school memorable and successful. I have worked as a teacher, a teacher trainer and in the sales and marketing of language courses in the UK and overseas as well as being an examiner for a number of international English language exams. I am particularly interested in teacher training and academic English and have presented at a number of conferences on different aspects of English language teaching. 

Outside work, my interests include architecture, art history, travelling and reading plus of course language learning.

I really look forward to meeting you at the school soon.

Student & Welfare Services

Carla Nascimento (Student Support Officer )

Hello! My name is Carla and a I have a degree in Business Administration with a major in Foreign Trade. I have considerable experience as a Sales Executive dealing with imports and exports for both national and international markets. I am fluent in Portuguese and English and speak conversational Spanish.

From previous jobs over the last 20 years, I have developed skills in client account management, services and product sales, customer service and business development, I am a results orientated person and I really enjoy building strong relationships internally and with clients. I love using these in my role as the school's Student Support Officer and helping our students with all their needs while they are studying with us at City School of Languages.



English Language Teachers

Rafifa Amal

Hello! I am an enthusiastic person who enjoys challenges and achieving personal goals. My present career is working as a teacher, teaching English and working with adults is a great opportunity. In this I'm following in my father's footsteps. I enjoy the environment and I find my work interesting and satisfying. The opportunity to learn new skills and work with new technologies in and out the classroom is particularly attractive to me. Positive and keen to succeed, I pick up skills quickly and try to apply them successfully, through both the use of initiative and the ability to comprehend instructions.

I get on well with my students at all levels, easily making good working relationships. I am really motivated and always ready to learn new things.

Sarah Fernandez

I completed my CELTA course in 2013 and have been teaching English ever since. I have taught students of all levels including exam preparation. I love studying languages and learning about different cultures. I studied Spanish, Portuguese and Italian at university and have lived in both Spain and Portugal. My experience of learning foreign languages helps me to empathise with students as well as recommend ways to improve your proficiency in English. I am particularly interested in boosting student confidence and motivation which I believe will lead to academic success.

In my free time, I love travelling, reading, experimental cooking, watching foreign films, meeting new people and cycling. I also enjoy sharing a meal with friends and family as frequently as my busy schedule allows! I look forward to meeting you!

Zenab Farzal

I graduated from Swansea University with a Law degree in 2013 and completed my CELTA in December 2015

I am multilingual, speaking 5 languages including English, Urdu, Punjabi, Hindi and British Sign language and have developed a passion for learning languages over the years. 

I really enjoy meeting new people, learning about different cultures and adapting myself to all kinds of environments. I get on well with people of all ages, backgrounds and cultures. I am privileged to have the opportunity to teach at CSL, working with experienced and skilled staff.  I enjoy encouraging and interacting with my students and making a small difference to their experience of learning English. As a professional,  I really enjoy being able to equip my students with the skills to learn English and prepare them for their futures.

I love coffee and love keeping fit; I believe a healthy body leads to a healthy mind. I find cooking very therapeutic and in my spare time I like to read a range of novels and poetry alongside singing and dancing, which are some of my favourite things to do. 

I look forward to meeting you! 

Heledd Owen

I graduated from the University of Falmouth with a BA (Hons.) in Creative Writing in 2012 and completed my CELTA qualification at Swansea University three years later. I have always had a passion for language and creativity; teaching allows me to combine those interests with another of my favourite things, people!  I am endlessly fascinated by the huge variety of backgrounds and cultures my students represent, and look forward to hearing you share your points of view.

I am a friendly and good-humoured person who finds it easy to build positive working relationships with my students. From a professional point of view, my greatest satisfaction comes from witnessing their development. Those magic moments when a breakthrough is made and a student achieves something new are the best part of any day. 

I love music and literature and in my spare time I enjoy performance poetry, writing, reading, the outdoors, walking my two dogs and travelling as often as I can.




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